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Service Rates
Service & Repair Pricing
Espresso Machine Repair & Service Rates
Clear pricing. No surprises. Get your estimate in under a minute.
- $250 first hour on-site, then $200/hr billed in 30-minute increments
- No travel charge within 30 miles of our Riverdale, NJ shop
- SCA-certified technicians serving NJ, NY, CT and PA
- Espresso machines, grinders, brewers and water filtration systems
Labor Rates
Service rates
Every service call includes the first hour of labor. After that, time is billed in 30-minute increments, so you only pay for the time we actually spend.
Most popular
On-Site Service
We come to you · Mon–Fri, 9 AM–5 PM
$250 first hour
1-hour minimum, whether the job takes 5 minutes or 60
- Additional labor
- $200/hr
- Billed in
- $100 per 30 min
- Travel, first 30 miles
- No charge
- Travel beyond 30 miles
- $2.00/mi each way
- NYC (all 5 boroughs)
- +$195 per visit
Bring it to us
In-Shop Service
At our Riverdale, NJ shop · Mon–Fri, 9 AM–5 PM
$200 first hour
1-hour minimum
- Additional labor
- $200/hr
- Billed in
- $100 per 30 min
- Diagnostic fee
- $125 if repair declined
- Travel
- None
- Pick-up & drop-off
- From $100
After hours
Emergency Service
Evenings and weekends, outside Mon–Fri, 9 AM–5 PM
$350 first hour
Plus a one-time $300 emergency call surcharge
- Emergency call surcharge
- $300
- Additional labor
- $300/hr
- Billed in
- $150 per 30 min
- Travel & NYC surcharge
- Same as on-site
All rates plus applicable tax. Parts and materials are additional. You get a parts estimate before any repair begins. For in-shop repairs, a $125 diagnostic fee applies only if you decline the recommended repair. Tolls and parking are billed at cost.
Travel Charges
How travel is calculated
Travel is measured in driving miles from our shop at 1 S Corporate Dr, Riverdale, NJ. The first 30 miles are free. Beyond that we charge $2.00 per mile, each way, starting at mile 31. Our service range is 90 driving miles; for locations farther away, please call.
Service anywhere in the five boroughs of New York City carries a $195 NYC surcharge per visit on top of mileage. It covers the extra drive time in city traffic. Tolls are estimated in the calculator at E-ZPass rates and billed at actual cost; parking is billed at cost.
Example: a café 50 driving miles away is 20 miles past the free zone. 20 mi × $2.00 × 2 ways = $80 travel.
0–30miles
no charge
no charge
$2per mile each way
from mile 31
from mile 31
+$195per visit
in NYC
in NYC
Rate Calculator
Estimate your service call
Three quick steps. Your estimate updates as you go, with labor, travel and any surcharges itemized.
Preventive Maintenance
Maintenance plans
Most breakdowns start as worn parts that are easy to catch early. A scheduled maintenance visit replaces gaskets, screens and wear parts before they fail mid-shift.
Every 6 months
6-Month Maintenance Plan
Recommended for high-volume cafés and multi-group machines
- Two scheduled preventive maintenance visits per year
- Gasket, shower screen and wear-part replacement
- Pressure, temperature and flow calibration
- Water filtration check
Once a year
Yearly Maintenance Plan
Good for offices, restaurants and lower-volume machines
- One scheduled preventive maintenance visit per year
- Gasket, shower screen and wear-part replacement
- Pressure, temperature and flow calibration
- Water filtration check
Other Services
Installation, pick-up & other fees
| Service | Rate |
|---|---|
| Espresso machine installation: 1-group and 2-groupEstimated. Includes delivery, installation and setup | $850 |
| Espresso machine installation: 3-group and 4-groupEstimated. Includes delivery, installation and setup | $1,050 |
| Pick-up & drop-off: standard equipment1-group espresso machines, grinders, single-batch brewers. Transport only, plus travel | $100 |
| Pick-up & drop-off: large equipment2- to 4-group espresso machines and large-batch brewers. Transport only, plus travel | $200 |
| Diagnostic fee (in-shop repairs)Applies only if the recommended repair is declined | $125 |
| Follow-up visit for parts not on handBusiness hours, 30-minute increments | $200/hr |
| Tolls and parkingThe calculator estimates tolls for your address at E-ZPass rates | At cost |
Payment
Payment terms
Due on completion
Payment is due in full when the technician finishes the service call.
Cash, check, ACH or card
Credit card payments carry a 2.9% processing fee. Pay by cash, check or ACH bank transfer to avoid it.
Card on file
A valid card is kept on file before dispatch. It's only charged if payment isn't made at completion.
Past-due accounts
A 1.5% late charge applies 30 days after the service date, and monthly after that.
FAQ
Common pricing questions
How much does espresso machine repair cost?
On-site service is $250 for the first hour, which is a one-hour minimum, then $200 per hour billed in 30-minute increments ($100 per half hour). A typical 90-minute on-site repair within 30 miles of our Riverdale, NJ shop is $350 in labor, plus parts and tax.
Why is there a one-hour minimum?
Every on-site call includes loading the van, driving to you and bringing the right parts and tools, whether the fix takes 5 minutes or 60. The first-hour rate covers that, so you're never charged a separate trip fee inside our 30-mile zone.
How do you calculate travel charges?
Travel is free for the first 30 driving miles from our shop in Riverdale, NJ. Beyond that it's $2.00 per mile, each way, starting at mile 31. We serve locations up to 90 driving miles from our shop; if you're farther away, please call us. For example, a location 50 miles away is billed 20 miles × $2.00 × 2 ways = $80.
Is there an extra charge for service in New York City?
Yes. Service in any of the five boroughs (Manhattan, Brooklyn, Queens, the Bronx and Staten Island) carries a $195 surcharge per visit, in addition to standard mileage. It covers the extra drive time in city traffic. Tolls are estimated in the calculator at E-ZPass rates and billed at actual cost; parking is billed at cost.
When is emergency service available?
Our regular hours are Monday to Friday, 9 AM to 5 PM. Emergency service covers calls outside those hours, on evenings and weekends. It carries a one-time $300 emergency call surcharge, then $350 for the first hour and $300 per hour after that, billed in 30-minute increments. Travel and the NYC surcharge apply the same as on-site service.
What is the diagnostic fee?
For in-shop repairs (you drop off your equipment or we pick it up), a $125 diagnostic fee applies only if you choose not to go ahead with the recommended repair. If you approve the repair, there is no diagnostic charge. On-site and emergency calls have no separate diagnostic fee; the first-hour rate covers diagnosis.
Are parts included in the hourly rate?
No. Parts and materials are billed separately, and you'll get a parts estimate before any repair work begins.
Do you offer maintenance plans?
Yes. We offer 6-month and yearly preventive maintenance plans. See our maintenance plans page for what's included and pricing.
When your coffee equipment stops, we start.
Authorized La Marzocco dealer and service center. SCA-certified technicians for espresso machines, grinders, brewers and water filtration across NJ, NY, CT and PA.
Request service Call 973-283-5568