Frequently Asked Questions

We understand that choosing the right coffee equipment and service partner is an important decision for your business. Below you’ll find answers to the most common questions we receive from restaurants, coffee shops, cafes, and other commercial clients. Our family owned team is committed to transparency and helping you make informed decisions about your coffee equipment needs. If you don’t see your question answered here, don’t hesitate to reach out. We’re always happy to provide personalized guidance and expert advice. 

General Questions

We don’t list prices on our website due to Manufacturer’s Advertised Price (MAP) policies. MAP pricing is a minimum price set by manufacturers that all authorized dealers must advertise. This means that every authorized dealer’s website shows the same advertised price for the same equipment, making it appear as though there’s no price difference between suppliers. 

However, here’s the important part: while we must advertise at MAP pricing like everyone else, we are not required to sell at those prices. We consistently offer better pricing than the MAP advertised rates, but we cannot legally display those lower prices on our website. 

The best way to get our actual pricing is to contact us directly for a custom quote. You’ll find that our real world prices are more competitive than what you see advertised online. We believe in transparency and building long term relationships, which is why we’re committed to beating standard MAP pricing whenever possible. Call us or request a quote to discover the real cost and see how much you can save. 

We proudly serve restaurants, coffee shops, cafes, hotels, and office buildings throughout New Jersey, New York, Pennsylvania, and Connecticut. Our family owned team provides local, personalized service backed by professional expertise. 

We are an authorized La Marzocco dealer and carry premium brands including Rocket Espresso, Victoria Arduino, Mazzer, Mahlkonig, and Curtis. We can help you select from a wide range of espresso machines, grinders, brewers, and accessories to match your specific needs. 

Yes, we offer flexible financing and leasing plans to help you get the right equipment without large upfront costs. Contact us to discuss options that fit your budget and business goals. 

Equipment Sales

The right machine depends on your volume, space, budget, and the type of drinks you plan to serve. Our team will assess your specific needs during a free consultation and recommend equipment that matches your operation size and service style. 

Absolutely. We provide professional installation services to ensure your equipment is set up correctly and ready for optimal performance from day one. 

Contact us directly to discuss your needs and budget. We can help you find the best solution, whether new or pre owned equipment makes sense for your operation. 

Service & Repairs

We offer same day response to service issues and priority service during peak business hours for our maintenance contract customers. We understand that downtime costs you money, so we work quickly to get you back up and running.

Yes, our factory trained technicians can service all major brands of commercial coffee equipment, regardless of where it was purchased.

Our maintenance plans include regular scheduled service visits, equipment health monitoring, cleaning, calibration, and performance optimization. These programs are designed to minimize unexpected breakdowns and extend the life of your equipment.
Yes, we use only genuine manufacturer parts for all repairs to ensure quality, reliability, and warranty protection.

Training 

We provide hands on training for equipment operation, daily maintenance, barista skills including espresso extraction and milk steaming, latte art, troubleshooting, and customer service. Training programs are customized to your staff’s experience level and your business needs.
Training duration varies based on your needs. Basic equipment operation training typically takes a few hours, while comprehensive barista training programs can span several sessions. We work with your schedule to minimize disruption.
Yes, we provide ongoing training support as your team grows. We can return for refresher courses or train new employees as needed.
Yes, we use only genuine manufacturer parts for all repairs to ensure quality, reliability, and warranty protection.
Coffee Wholesale

We offer certified organic coffee beans from premier growing regions worldwide, including single origin offerings and custom blends. All coffee is fresh roasted to order with customizable roast profiles.

Minimum orders vary based on your business needs. Contact us to discuss pricing tiers and delivery schedules that work for your volume.
Yes, we offer private label services with custom blending and packaging options. Our team will work with you to develop a signature coffee that reflects your brand.
We offer flexible delivery schedules to match your consumption patterns, whether that’s weekly, bi weekly, or monthly. We’ll work with you to ensure you never run out.

Getting Started

Contact us for a free consultation. We’ll assess your needs, demonstrate equipment options, and provide a custom quote based on your specific requirements and budget.
It’s helpful to know your business type, expected volume, space constraints, budget range, and any specific features or capabilities you need. Don’t worry if you’re unsure about the details. We’ll guide you through the process.
Installation timing depends on equipment availability and your schedule. We’ll provide a clear timeline when you place your order and work to get you up and running as quickly as possible.
We offer flexible delivery schedules to match your consumption patterns, whether that’s weekly, bi weekly, or monthly. We’ll work with you to ensure you never run out.
Still have questions?

Contact our team today for personalized answers and expert guidance. We’re here to help you find the perfect coffee solution for your business.

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