Frequently Asked Questions

We understand that choosing the right coffee equipment and service partner is an important decision for your business. Below you’ll find answers to the most common questions we receive from restaurants, coffee shops, cafes, and other commercial clients. Our family owned team is committed to transparency and helping you make informed decisions about your coffee equipment needs. If you don’t see your question answered here, don’t hesitate to reach out. We’re always happy to provide personalized guidance and expert advice. 

General Questions

We’re not an online retailer or e-commerce website. We’re an old school, family owned and operated business that believes in doing things the old fashion way, face to face, customer to customer. We only serve businesses within a 100 mile radius of our NJ location because we want to meet our customers in person, understand their unique needs, and build a real business relationship with them. Internet sales can be so impersonal. We treat every customer as part of our business family because their success all but guarantees our success. Our core business is providing exceptional service through personalized consultations, expert installation, comprehensive training, and ongoing maintenance support. This hands on approach ensures our customers get the perfect equipment for their specific space, volume, and operational needs. Plus, we’ll beat any legitimate price from any online retailer while delivering the local expertise and dedicated service they simply cannot match or provide. Challenge us with any official quote, and we’ll prove that personal service doesn’t mean paying more. After all, it costs nothing to talk to us.

We’re a family-owned business proudly serving coffee shops, restaurants, cafes, hotels, catering companies, coffee trucks, and office buildings throughout NJ, NYC, Southern NY State, Eastern PA, and Southern CT. Here’s what you won’t get with us: a sales rep from across the country who disappears after the sale, leaving you with a random contractor you’ve never spoken to installing your expensive equipment. When we sell you equipment, we’re the ones who install it, train your team, and show up when you need service. You’ll have direct access to people who know your name and have met you face to face. We understand your setup, and genuinely care about keeping you operational. That’s not how the national companies do business, but it’s how we’ve always done it, and it’s why our clients become lifelong partners.

We partner with the industry’s leading manufacturers as an authorized dealer, giving you access to exceptional equipment from La Marzocco, Simonelli, Rancilio, Rocket Espresso, Victoria Arduino, Mazzer, Mahlkönig, Curtis, and many other trusted brands. Every coffee operation has unique requirements, which is why we take time to understand your needs before recommending specific espresso machines, grinders, brewers, or accessories. Our website showcases popular options, but our full catalog is much more extensive. Call us to discuss your specific requirements, and we’ll find the ideal equipment solution for your business and budget.

Yes, we offer flexible financing and leasing plans to help you get the right equipment without large upfront costs. Contact us to discuss options that fit your budget and business goals. 

Equipment Sales

The right machine depends on your volume, space, budget, and the type of drinks you plan to serve. Our team will assess your specific needs during a free consultation and recommend equipment that matches your operation size and service style. 

Absolutely. We provide professional installation services to ensure your equipment is set up correctly and ready for optimal performance from day one. 

Absolutely! Contact us to discuss your specific needs and budget constraints. We specialize in finding the right fit for every operation, offering both new equipment and quality certified pre-owned options. Whatever makes the most sense for your business, we’ll help you get set up with reliable equipment that fits your financial reality.

Service & Repairs

We offer same day response to service issues and work quickly to get you back up and running because we understand that downtime directly costs you money. For businesses that want guaranteed priority access during their busiest hours, we also offer maintenance plans that provide preferred scheduling and expedited service when you need it most. Whether you call us for one time repairs or enroll in a maintenance plan, our goal is minimizing your downtime and protecting your revenue.

Yes, our factory trained technicians can service all major brands of commercial coffee equipment, regardless of where it was purchased.

Our maintenance plans include regular scheduled service visits, equipment health monitoring, cleaning, calibration, and performance optimization. These programs are designed to minimize unexpected breakdowns and extend the life of your equipment. You also get priority service if you do have a problem.

Yes, we use only genuine manufacturer parts for all repairs to ensure quality, reliability, and warranty protection.

Training 

We provide comprehensive hands on training to ensure your team gets the most from your equipment investment. Our standard equipment training covers proper operation, daily maintenance routines, basic troubleshooting, and best practices to extend equipment life. For businesses wanting to elevate their coffee program, we also offer professional onsite barista training for an additional fee, covering advanced skills like espresso extraction and dialing in shots, milk steaming and texturing techniques, latte art fundamentals and progression, troubleshooting common issues, and customer service excellence. All training programs are customized to your staff’s current experience level and your specific business needs, whether you’re training complete beginners or refining the skills of experienced baristas.

Training duration varies based on your needs. Basic equipment operation training typically takes a few hours, while comprehensive barista training programs can span several sessions. We work with your schedule to minimize disruption.
Yes, we provide ongoing training support as your team grows. We can return for refresher courses or train new employees as needed.
Coffee Wholesale

We offer certified organic coffee beans from premier growing regions worldwide, including single origin offerings and custom blends. All coffee is fresh roasted to order with customizable roast profiles.

Minimum orders vary based on your business needs. Contact us to discuss pricing tiers and delivery schedules that work for your volume.
Yes, we offer private label services with custom blending and packaging options. Our team will work with you to develop a signature coffee that reflects your brand.
We offer flexible delivery schedules to match your consumption patterns, whether that’s weekly, bi weekly, or monthly. We’ll work with you to ensure you never run out.

Getting Started

Contact us for a free consultation. We’ll assess your needs, demonstrate equipment options, and provide a custom quote based on your specific requirements and budget.
It’s helpful to know your business type, expected volume, space constraints, budget range, and any specific features or capabilities you need. Don’t worry if you’re unsure about the details. We’ll guide you through the process.
Installation timing depends on equipment availability and your schedule. We’ll provide a clear timeline when you place your order and work to get you up and running as quickly as possible.
We offer flexible delivery schedules to match your consumption patterns, whether that’s weekly, bi weekly, or monthly. We’ll work with you to ensure you never run out.
Still have questions?

Contact our team today for personalized answers and expert guidance. We’re here to help you find the perfect coffee solution for your business.

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