We understand that choosing the right coffee equipment and service partner is an important decision for your business. Below you’ll find answers to the most common questions we receive from restaurants, coffee shops, cafes, and other commercial clients. Our family owned team is committed to transparency and helping you make informed decisions about your coffee equipment needs. If you don’t see your question answered here, don’t hesitate to reach out. We’re always happy to provide personalized guidance and expert advice.
General Questions
Why don't you list prices on your website?
We’re not an online retailer or e-commerce website. We’re an old school, family owned and operated business that believes in doing things the old fashion way, face to face, customer to customer. We only serve businesses within a 100 mile radius of our NJ location because we want to meet our customers in person, understand their unique needs, and build a real business relationship with them. Internet sales can be so impersonal. We treat every customer as part of our business family because their success all but guarantees our success. Our core business is providing exceptional service through personalized consultations, expert installation, comprehensive training, and ongoing maintenance support. This hands on approach ensures our customers get the perfect equipment for their specific space, volume, and operational needs. Plus, we’ll beat any legitimate price from any online retailer while delivering the local expertise and dedicated service they simply cannot match or provide. Challenge us with any official quote, and we’ll prove that personal service doesn’t mean paying more. After all, it costs nothing to talk to us.
What areas do you service?
We’re a family-owned business proudly serving coffee shops, restaurants, cafes, hotels, catering companies, coffee trucks, and office buildings throughout NJ, NYC, Southern NY State, Eastern PA, and Southern CT. Here’s what you won’t get with us: a sales rep from across the country who disappears after the sale, leaving you with a random contractor you’ve never spoken to installing your expensive equipment. When we sell you equipment, we’re the ones who install it, train your team, and show up when you need service. You’ll have direct access to people who know your name and have met you face to face. We understand your setup, and genuinely care about keeping you operational. That’s not how the national companies do business, but it’s how we’ve always done it, and it’s why our clients become lifelong partners.
What brands of equipment do you carry?
We partner with the industry’s leading manufacturers as an authorized dealer, giving you access to exceptional equipment from La Marzocco, Simonelli, Rancilio, Rocket Espresso, Victoria Arduino, Mazzer, Mahlkönig, Curtis, and many other trusted brands. Every coffee operation has unique requirements, which is why we take time to understand your needs before recommending specific espresso machines, grinders, brewers, or accessories. Our website showcases popular options, but our full catalog is much more extensive. Call us to discuss your specific requirements, and we’ll find the ideal equipment solution for your business and budget.
Do you offer financing options?
Yes, we offer flexible financing and leasing plans to help you get the right equipment without large upfront costs. Contact us to discuss options that fit your budget and business goals.
Equipment Sales
How do I choose the right espresso machine for my business?
The right machine depends on your volume, space, budget, and the type of drinks you plan to serve. Our team will assess your specific needs during a free consultation and recommend equipment that matches your operation size and service style.
Can you help with equipment installation?
Absolutely. We provide professional installation services to ensure your equipment is set up correctly and ready for optimal performance from day one.
Do you sell used or refurbished equipment?
Absolutely! Contact us to discuss your specific needs and budget constraints. We specialize in finding the right fit for every operation, offering both new equipment and quality certified pre-owned options. Whatever makes the most sense for your business, we’ll help you get set up with reliable equipment that fits your financial reality.
Installation – Important!
What needs to be ready before Bean and Brew Technologies arrives for equipment installation?
The installation area must be fully prepared before our technicians arrive. This includes ensuring the required water and electrical supplies are in place, and that any countertop holes are predrilled in accordance with the equipment specifications provided in advance.
Do you provide electrical or plumbing work as part of installation?
No, Bean and Brew Technologies is not a licensed electrician or plumber. We do not run electrical lines, install outlets, or run water or drain lines. All electrical and plumbing work must be completed by qualified licensed tradespeople before we arrive to install the equipment.
What happens if the installation area is not ready when the technicians arrive?
If water, electrical, drains, or required countertop openings are not in place and ready, we will not proceed with the installation for safety and liability reasons. Once the area meets the required specifications, a return visit can be scheduled, and a $225 fee will be charged for the technicians to return to complete the installation.
Can you advise us on local building codes or health department requirements?
No, Bean and Brew Technologies does not, and will not, answer questions about your local building code or health department requirements. You are responsible for consulting the appropriate local authorities or licensed professionals to ensure your space and installation meet all applicable regulations.
What’s included with Bean and Brew Technologies installation?
Our certified technicians professionally install and connect your commercial coffee equipment, complete applicable water and electrical connections, verify operation, inspect for leaks/proper function, and provide a brief basic demonstration of operation and maintenance requirements.
Does installation include training for my staff?
Installation includes a brief, basic demonstration of equipment operation and routine maintenance only; it does not cover programming, advanced settings, or in-depth staff training.
What does “basic demonstration” mean?
It means a quick overview of operation and key maintenance requirements to help you get started, not full programming, recipe development, or barista training.
What is not included with installation?
Installation does not include programming/customization of equipment, barista techniques, or espresso extraction methods; ongoing programming support; or repeated instruction on previously demonstrated functions.
Will you teach us how to dial in espresso during installation?
No, barista techniques and espresso extraction methods are not included in standard installation.
Can you help us set up drink recipes, button programming, or custom settings?
Standard installation does not include drink recipe setup, button programming, or custom settings. Our technicians will only cover brief, basic operation and routine maintenance of the equipment—not programming or drink prep. For help dialing in drinks, programming buttons, or creating custom recipes, we offer separate paid training and programming services that can be scheduled after installation.
Post Installation
What issues do you support after installation?
We support service-related equipment issues, including malfunctions and mechanical problems; warranty repairs and parts replacement; performance issues that affect how the equipment functions; and emergency breakdowns and repairs. We do not cover issues caused by human error, incorrect use, user error messages or faulty programming; those fall under training and operational support rather than service.
What issues are not covered under technical support?
We do not provide troubleshooting for operational/programming questions (e.g., how to adjust parameters), user programming/customization requests, or training on machine features and functions
What’s the difference between “service” and “training”?
Service addresses equipment functionality (malfunctions, warranty repairs, performance issues), while training covers operational use and programming (settings, customization, optimization, staff training).
Service & Repairs
How quickly can you respond to service calls?
We offer same day response to service issues and work quickly to get you back up and running because we understand that downtime directly costs you money. For businesses that want guaranteed priority access during their busiest hours, we also offer maintenance plans that provide preferred scheduling and expedited service when you need it most. Whether you call us for one time repairs or enroll in a maintenance plan, our goal is minimizing your downtime and protecting your revenue.
Do you service equipment purchased from other suppliers?
Yes, our factory trained technicians can service all major brands of commercial coffee equipment, regardless of where it was purchased.
What does a preventive maintenance plan include?
Our maintenance plans include regular scheduled service visits, equipment health monitoring, cleaning, calibration, and performance optimization. These programs are designed to minimize unexpected breakdowns and extend the life of your equipment. You also get priority service if you do have a problem.
Do you use genuine parts for repairs?
Training
What type of training do you offer?
We provide comprehensive hands on training to ensure your team gets the most from your equipment investment. Our standard equipment training covers proper operation, daily maintenance routines, basic troubleshooting, and best practices to extend equipment life. For businesses wanting to elevate their coffee program, we also offer professional onsite barista training for an additional fee, covering advanced skills like espresso extraction and dialing in shots, milk steaming and texturing techniques, latte art fundamentals and progression, troubleshooting common issues, and customer service excellence. All training programs are customized to your staff’s current experience level and your specific business needs, whether you’re training complete beginners or refining the skills of experienced baristas.
How long does training take?
Do you offer ongoing training for new staff members?
What types of coffee do you offer?
We offer certified organic coffee beans from premier growing regions worldwide, including single origin offerings and custom blends. All coffee is fresh roasted to order with customizable roast profiles.
What are your minimum order quantities?
Can you create a custom blend for my business?
How often can I receive deliveries?
Getting Started
How do I get a quote?
What information do you need to provide a quote?
How long does it take to get equipment installed after ordering?
How often can I receive deliveries?
Contact our team today for personalized answers and expert guidance. We’re here to help you find the perfect coffee solution for your business.